Balanced Scorecard (BSC) Hands-On Training
Through case studies and a series of interactive small-group workshops, you will apply the balanced scorecard concepts to meet the challenges facing a typical organization. Exercises performed throughout this course include:
- Launching a BSC program and establishing work teams
- Incorporating communications planning and change management into the scorecard development process
- Use an organizational assessment to set vision, mission, and strategy
- Understand who your customers and stakeholders are and what they need from your organization
- Develop an organization's strategic themes, strategic results, and perspectives
- Use Strategy ProfilesTM to understand the customer value proposition
- Develop strategic objectives and strategy maps
- Derive performance measures and targets, aligned to the strategy map
- Develop new initiatives to execute strategy
- Sustain the scorecard with a Strategy Management Office
- Define enterprise performance information requirements and select appropriate software
- Scorecard deployment, performance-budgeting, and forecasting
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