Balanced Scorecard (BSC)

Program Structure

Module I: Introduction to the Course 

• Introductions, expectations, and participant knowledge
• Workshop objectives
• Agenda, schedule, and logistics
• Definitions and references
• Introduction to the examples, case study, small-group exercises, performance measurement software, and the performance scorecard toolkit

Module II: Building a Balanced Scorecard System 

(Learning Objectives: Explain the evolution of measurement and strategic management systems; understand the history of the balanced scorecard; list reasons for adopting a balanced scorecard system; learn about the Institute’s Nine Steps to Success™ scorecard framework;  identify the six steps needed to build a scorecard system and the three steps needed to implement these systems; learn how to contribute and lead a balanced scorecard team; learn about scorecard system components and how each component contributes to a management system; learn advanced techniques for scorecard program planning, change management, organization assessment, developing strategic objectives and strategy mapping, performance measures, and strategic initiative identification and prioritization.)

• Introduction to performance management and measurements
• Balanced scorecard concept, origin and history
• Reasons for undertaking a balanced scorecard project
• Similarities and differences among BSC and other performance systems
• Advantages of using BSC performance systems
• Contrast private sector, public agency and nonprofit use of scorecards
• Key questions the BSC seeks to answer
• The nine-step methodology for building and implementing a balanced scorecard project
• Building the scorecard system
  • Step 1: Assessment
  • Step 2: Strategy
  • Step 3: Strategic Objectives
  • Step 4: Strategy Mapping
  • Step 5: Performance Measures and Targets
  • Step 6: Strategic Initiatives
• Guidelines for assembling the scorecard components
• Scorecard roll-out and example

Module III: Implementing a Balanced Scorecard 

(Learning Objectives: Learn how to implement a scorecard system; learn how to automate the scorecard system; learn how to cascade the scorecard system to business and support units, and to teams and individuals; learn how to evaluate the management system; learn how to use scorecard information to improve performance.)

• Implementation issues 
• Aligning strategy and work throughout the organization
• Implementing the scorecard system
  • Step 7: Automation
  • Step 8: Cascading
  • Step 9: Evaluation
• Collecting, verify and validating performance data
• Transforming data into information
• Software options for managing performance information
• Cascading the scorecard throughout the organization
• Employee motivation
• Linking strategy to resource decisions
• Linking performance to rewards
• Using performance information to improve organization performance
• The scorecard as a learning framework  

Module IV: Communication and Change Management 

(Learning Objectives: Understand how interactive communications and engaged leadership are key components of the scorecard development process; learn how to plan for and implement change; learn about recognition, rewards, and incentives in scorecard systems.)

• Engaging employee hearts and minds
• The internal change journey
• Leading sustainable change
• Guidelines for communicating scorecard plans and results

Module V: Facilitating the Scorecard Process

(Learning Objectives: Learn techniques of facilitation; learn how to facilitate scorecard development workshops.)

• Challenges  
• Basic elements of facilitation
• Decision-making methods
• Organizing and leading scorecard development workshops